FAQ
Find your answers here
How long does shipping take?
Shipping times vary depending on your location:
- Europe: 3-14 business days
- Other countries: 7-15 business days
You will receive a tracking number once your order is shipped.
Do you offer international shipping?
Yes! We ship worldwide. Shipping rates and delivery times vary based on location.
How can I track my order?
Once your order is shipped, you’ll receive a confirmation email with a tracking link. You can also track your order on our Track Your Order page.
What is your return policy?
We offer a 30-day hassle-free return policy. If you’re not satisfied with your order, contact us within 30 days of receiving your item for a refund or exchange.
What if I receive a damaged or incorrect item?
We’re sorry for any issues! Please contact our support team at support@secretpet.shop with photos of the item, and we’ll resolve it as quickly as possible.
How do I contact customer support?
You can reach us at support@secretpet.shop or through our Contact Us page. Our team is happy to help!
Couldn't find your answer?
We'r here to help. If you couldn't find the information you were looking for, please reach out to us directly. Our team is here to assist you.