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Shipping times vary depending on your location:

  • Europe: 3-14 business days
  • Other countries: 7-15 business days
    You will receive a tracking number once your order is shipped.

Yes! We ship worldwide. Shipping rates and delivery times vary based on location.

Once your order is shipped, you’ll receive a confirmation email with a tracking link. You can also track your order on our Track Your Order page.

We offer a 30-day hassle-free return policy. If you’re not satisfied with your order, contact us within 30 days of receiving your item for a refund or exchange.

We’re sorry for any issues! Please contact our support team at support@secretpet.shop with photos of the item, and we’ll resolve it as quickly as possible.

You can reach us at support@secretpet.shop or through our Contact Us page. Our team is happy to help!

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